Refund policy

At Galso Jewelry, we are committed to offering high-quality products and carefully inspect every item before it is shipped to ensure it meets our standards. Due to the nature of our jewelry and our commitment to hygiene and quality, all sales are final. Please ensure you have selected the correct item, size, and details before finalizing your order, as we are unable to accept returns, exchanges, or refunds for any reason, including change of mind or incorrect product selection.

Damaged, Defective, or Incorrect Items

We take pride in our quality control. However, if your order arrives damaged, defective, or if you receive an incorrect product, we will address the issue under the following strict conditions:

• Reporting Period: You must notify us at galsojewelry@outlook.com within 7 calendar days of the delivery date.

• Documentation: You must provide clear photographs of the damaged product and its original packaging as evidence.

• Item Condition: The item must be in its original, unworn, and unaltered condition.

Upon verification of your claim, we will provide a replacement of the same item. If the item is no longer in stock, we will issue a refund to your original payment method.

Exclusions

Galso Jewelry is not responsible for:

• Incorrect shipping addresses provided by the customer.

• Damage caused by misuse, improper storage, or handling.

• Shipping delays or issues caused by the carrier.